If you have a question about your receiving, your tracking number, please be sure it has been 7-10 days after you’ve ordered as that is the general processing time.

You also can try to track your order status through our Track Order page:

Track your order: https://sneakeraz.com/ts-shipment-tracking/

By enter your order ID and your email to the form at Track Order page, you can track your order status, sometime the result is not found because the tracking number still not update on our website, please notice our processing time is from 7-10 days, therefore the tracking information will be available after this time.

*I can’t find my orders confirmation email:

If you can’t find your order confirmation email, please feel free help us check your spam folder of your email to find your order confirmation email, sometime because mistake of email services provide, they mistake our email is spam email, then they move our email to spam box, therefore please feel free help us check spam folder to find orders confirmation email.

If you still can’t find your orders confirmation email, please feel free send email to us support@sneakeraz.com to request re-send order confirmation email/tracking information.

If you have a question about switching items, please provide us with an order number and message us.

We will respond to you within 24-48 hours. Please note that our Support Team do not work on Saturday and Sunday.

Business address: 1317 Edgewater Dr Suite 3708, Orlando FL 32804, United States.

Email Address: support@sneakeraz.com

Office Hours: Monday – Friday UTC/GMT +8 hours.

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