Frequently Question
1. Placing Orders
1.1. How do I place an order?
To order online, please:
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- Visit sneakeraz.com.
- Choose the product you want, select options (size, color, etc.), and quantity.
- Click “Buy Now”.
- Review your shopping cart. (You can delete an item by clicking the delete button below it.)
- Click “Continue to Checkout”.
- Complete the payment process, then confirm your order with the “Order Complete” button.
👉 Once successfully placed, you’ll receive a confirmation email.
1.2. Why can’t I place an order?
- Try refreshing/reloading the site or using another browser.
- Double-check all required selections (size, color, etc.) before checkout.
- If the problem persists, contact our Customer Service Team at support@sneakeraz.com.
1.3. I can’t find the product I need.
Please contact our support team at support@sneakeraz.com for assistance.
2. Payment
- We accept PayPal, Visa, MasterCard, American Express, and Discover through PayPal’s secure gateway.
- Your card will be charged immediately after a successful order.
- All prices are listed in USD.
- We use SSL encryption to protect your information. Your card details are never stored on our servers.
3. Modifying & Canceling Orders
- You can request modifications or cancellations within 24 hours of placing your order.
- To do so, email us at support@sneakeraz.com with your order number and request.
- After 24 hours, if your order is already processing, cancellation may incur a 25% fee to cover materials.
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Once your order has shipped, it cannot be modified or canceled.
Changing Shipping Address:
- Allowed within 24 hours of order placement.
- Use subject line: “Changing Address of Order #MD…” and provide the correct address.
- Orders that have shipped cannot have their address changed.
4. Shipping & Delivery
4.1. Processing & Tracking
- Orders take 5–7 business days for production and packaging.
- Once shipped, you will receive a tracking number via email.
- Tracking updates may take 24–48 hours to appear.
4.2. Estimated Delivery Times
- Domestic (USA): 12–17 business days after processing.
- International: 20–27 business days after processing.
- Shoes may require signature on delivery due to higher value.
- Tees and shorts are lightweight and usually ship at lower cost.
4.3. Why can’t I track my order?
- Check your shipping confirmation email for the tracking link.
- If the tracking site hasn’t updated within the estimated timeframe, contact us at support@sneakeraz.com.
4.4. What if I haven’t received my order but tracking says “delivered”?
- Double-check your address and mailbox.
- Contact your local post office with your tracking number.
- If still unresolved, email us at support@sneakeraz.com.
4.5. Undeliverable Orders
- If your shipping address was incorrect, we cannot reship and only offer a 50% refund or 50% discount coupon for reordering.
- If the address was correct but the package was returned, we will reship for free.
5. Our Guarantee
- All products are inspected for quality before shipping.
- If you receive a defective, misprinted, damaged, or incorrect item, please send photos/videos + order number to support@sneakeraz.com.
- After verification, we will arrange a reshipment or refund free of charge.
6. Risk-Free Shipping
- If your order does not arrive within 30 days, you are eligible for a full refund.
- Missing orders are investigated within 3–5 business days, after which we will reship or refund.
